refund-policy

Prices/Fees

All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted include VAT at the prevailing UK rates if applicable. All prices are based on costs prevailing at the time of quotation and may be subject to change.

Unless otherwise specified, the prices quoted for all serviced property include utilities and taxes. Any extra charges are at the management’s discretion.

Please note that check-ins before 15:00 and after 20:00 carry an additional charge of £30.00. The earliest possible check-in is 12:00, subject to availability. Last check-in for this property is 23:00. Arrivals after 23:00 will not be granted access to the property and no refunds will be given. Check-in for last-minute bookings is only possible 1 hour after payment has been processed.
Standard check-out time is up to 11:00. A late check-out may be arranged for at an additional cost of £20.00 an hour. If you are late checking out without prior agreement, you will be charged £40.00 an hour.

Accessibility

Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests' stay as comfortable as possible.

Security Deposit

A Security Deposit of up to £300.00 is required prior to arrival for each unit booked as advertised at the time of booking. This will be captured as a pre-authorisation of funds from your payment card prior to arrival and will be auto-released 48 hours from departure if no charge against it is made. Should a charge be made, you will be notified of the amount and the reason by e-mail. An additional fee may be charged if house rules are broken or if the damage exceeds the amount held as a pre-authorisation. Please note that funds could take up to 14 working days to show as available again on your card, depending on your card provider's timescales, and this delay is outside of our control.

The Security Deposit will be kept in full if any of the house rules, as published for the property at www.peymans.com are broken (including but not limited to no smoking inside or outside the property including gardens, no parties, no loud music, no pets), and a partial or full deposit may be kept for any damage caused to the property or its contents. A deposit may be withheld if refuse is not recycled correctly or not placed in the appropriate bins. If a bin collection date of which the guest has been advised is missed, the deposit may be likewise withheld. Any bank fees transferred with the refund of the Security Deposit will be charged to the guest. If the bank charges exceed the figure that needs to be refunded, that figure shall not be transferred.

Payment

The full price of the booking is due at the time of booking. For bookings through the website, payment must be completed online at the time of booking to secure the reservation. If placed over the phone, the Guest is given 2 days to pay and submit proof of payment via email to info@peymans.com. If this is not received on time, The Agent reserves the right to cancel the booking and charge the full value of the booking to the Guest.

Any charges raised against the Agent by their bank for handling dishonoured cheques or any other payments will be passed on to the Guest, by way of a deduction from the Security Deposit.

Payment for bookings over the phone may be made by one of the following methods:

  • Payment by credit/debit card is the preferred option for online bookings placed directly on https://sayphew.com.
  • Bank Transfer (BACS) is the preferred payment option for bookings placed over the phone. BACS payments should be made as per the details below:

    Account Holder: Peymans Ltd
    Sort Code: 60 04 41
    Account Number: 1272 5579
    Bank: NatWest Plc.
    IBAN: GB70NWBK60044112725579
    BIC/SWIFT: NWBKGB2L
    Branch address: 36 Fitzroy Street Cambridge CB1 1EW
    Reference: Guests’ surname + check-in date(DDMMYY), eg SMITH01012020 for John Smith, January 1st 2020.

  • Cash or cheque payments will only be accepted in exceptional circumstances and with prior approval of The Agent. Cheques should be made payable to Peymans Ltd. Post-dated cheques are not acceptable.

Changes to Booking

Cancellation by the Guest

The Agent shall not refund any monies as a result of a cancellation. No-shows and arrivals past 11pm on the date of the reservation are treated as guest cancellations and no refunds will be made. The Agent strongly recommends that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation.

Should the Agent have agreed to a flexible cancellation policy on a specific booking, in case of early termination, a higher nightly rate of up to 200% of the original price may be applied retrospectively.

Cancellation by the Agent

If The Agent cannot honour the booking at the property initially booked, the booking will be relocated to an alternative property at the same rate as initially booked.

In exceptional circumstances the Agent may find it necessary to cancel the Guest’s booking. The Agent shall make all reasonable efforts to offer a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond The Agent’s reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, the Agent will refund any sum paid by the Guest, which shall constitute full and final settlement of any liability the owner or the Agent may have to the Guest as a result of such a cancellation. This does not affect the Guest’s statutory rights. More specifically, nothing in these conditions shall restrict The Agent’s liability for death or personal injury caused by The Agent’s negligence, or for fraudulent misrepresentation.

Termination by the Agent

The Agent have the right to terminate a booking at any time on the grounds of abuse to staff, mistreatment of the property, or criminal activity on the part of the Guest. Any sign of smoking either inside or outside of the property, will result in immediate termination of the booking, no refund being offered.